The Cosmopolitan’s New Rooms Make Virtual Concierges a Reality

The Cosmopolitan of Las Vegas, hotel renovations, virtual concierge, technology, hotel technology, Las Vegas
The Cosmopolitan of Las Vegas

Not even seven years since opening, and The Cosmopolitan of Las Vegas is like a brand-new hotel again with two years of upgrades and additions that will give the property a whole new look by year’s end.

Last year brought a slew of new restaurants including Momofuku and Blue Ribbon as well as the addition of The Reserve, a 2,300-square-foot private gaming salon that requires pre-approved clearance for some high-roller attendees. But perhaps most important for meetings was the launch of 21 designer Boulevard Penthouses last February, followed by a guest room remodel that will upgrade 2,895 of the property’s 3,027 rooms by year’s end.

The design of the new rooms will feature handcrafted patterns with rich jewel tones and splashes of gold as well as modern, internationally sourced artwork. Whimsical wallpaper and shadowed figures separating the shower from the bedroom add to the edgy look.

“In addition to the bold design and bespoke artwork, the new accommodations feature comforts to help travelers feel at home when staying with us for extended periods,” Kurt Wuebbenhorst, the hotel’s vice president of sales. “From extremely comfortable yet functional furniture to oversized, state-of-the-art televisions and multiple mini-fridges, we made sure to include personal touches that elevate both the convention attendee and leisure guest experience.”

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Even more, the rooms will feature a “virtual concierge” that will assist attendees in between meeting in the property’s 150,000 sf of meeting space. In-room iPads will allow attendees to book restaurant and spa reservations, purchase show tickets, order room service, schedule wake-up calls, and adjust lighting and room temperature. The devices will be especially helpful for onsite event staff, as groups will be able to use them to communicate by sending organized messages that will alert team members of upcoming plans and events, according to Wuebbernhorst.

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