What Planners Need: Real Talk on Partnership & Value with MGM Resorts
📅 Wednesday, August 26, 2026
🕐 1:00 PM ET | 10:00 AM PT
💻 Free to Attend
In today’s competitive meetings and events landscape, planners are looking for more than just venues — they’re seeking true partners who deliver value, innovation, and seamless experiences. MGM Resorts is redefining what that partnership looks like through enhanced customer experiences, strategic investments, and a deep commitment to what matters most for planners.
Join industry leaders from MGM Resorts for an engaging and interactive conversation that goes beyond the surface. From world-class service and strong client relationships to new venues, wellness initiatives, unmatched value and scale, this session will explore how MGM is evolving to better support planners at every stage.
Key Takeaways:
✔ Expect a dynamic format featuring live polling, real-time responses, trivia, and interactive moments designed to keep energy high while delivering meaningful insights you can apply immediately.
✔ How MGM Resorts is enhancing the customer experience through service, training, and innovation
✔ The value of true partnership and building win-win client relationships
✔ New and unique venues, capital reinvestment, and one-stop-shop convenience
✔ How wellness, culinary innovation, and scale elevate the attendee experience
Join us live to get the most out of the experience — including interactive moments, real-time insights, and chances to win prizes throughout the session.
Save Your Spot Now – It’s Free!
Can’t attend live? Register anyway—we’ll send you the recording!
Featured Speakers:
MGM Resorts
With a 27-year tenure within the organization, Stephanie Glanzer, CMP, is proud to oversee the company’s overall sales strategy and operations, positioning MGM Resorts as a leader in destination events and entertainment. Glanzer began her career with MGM Resorts in 1998 in Leisure Sales at The Mirage. Her success in that role led to progressive leadership positions in sales at The Mirage, Bellagio, ARIA, Vdara, Mandalay Bay and Delano Las Vegas.
She earned degrees in Organizational Business as well as Sales and Marketing from Southern Methodist University in Dallas. Glanzer sits on the Executive Boards of Hospitality Sales & Marketing Association International, U.S. Travel Association and AMC Institute. She is passionate about public speaking and training on contract negotiation. Outside of work, she enjoys travel, live music, cooking and spending time with her family.
Ernest provides enterprise-wide leadership for group sales, catering and events and convention services across all 13 Las Vegas resorts. In this role, he oversees commercial execution, sustained group revenue growth and a unified customer experience for the MGM Resorts sales process. With more than 25 years of experience working with Fortune 500 companies, Ernest is known for implementing strategic initiatives that enhance revenue performance and foster a culture of inclusion across large-scale resort operations.
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Shelly Cruz, CMP
Vice President of Global Sales, MGM Resorts
With a 20+ tenure within the organization, Shelly Cruz, CMP, leads the global sales teams that reside throughout the country and supports the overall corporate strategies of the Sales, Services and Catering division for the company. |
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