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3 Ways Robots Are Redefining Hospitality
Here are at least three ways that robots are redefining hospitality as we know it.
5 Tips on Choosing a Chatbot for Your Next Event
After the launch of the robot concierge at hotels, the chatbot continues to make waves in the hospitality industry.
Will AI Soon Be Your Planning Sidekick?
Companies are putting a much greater emphasis on finding employees who fit their company’s culture instead of necessarily hiring the most qualified person for the job.
Say “Hello” to Rose, The Cosmopolitan’s Chatbot
Meeting planners can now befriend Rose who takes robotic customer service to another level, with sassy commentary and 24/7 accessibility for guests via text message.
Meet Connie: Hilton’s Robot Concierge
"Watson helps Connie understand and respond naturally to the needs and interests of Hilton's guests—which is an experience that's particularly powerful in a hospitality setting, where it can lead to deeper guest engagement."