The most important consideration today is health and safety, with innovation and technology taking center stage; here is a look at what Marriott is doing.
Marriott has introduced changes that include enhanced sanitation guidelines, new operational training for associates, and increased use of conference technologies to ensure that customers can come together when they are ready. Meeting planners may now reference a series of new materials, including an informational video, customer stories, and resources that provide additional context and information for designing successful events in the current environment.
“Our Commitment to Clean is guiding everything from how we keep our guests and associates safe, to how we begin to welcome back event and meetings business,” said Ray Bennett, chief global officer, Global Operations, Marriott International and chair of the Marriott Global Cleanliness Council. “Our Global Cleanliness Council is working with us to tackle the realities of the COVID-19 pandemic and what that means for an event or meeting at a hotel.”
The primary focus of the Marriott hotel events teams is to help planners understand what a meeting in today’s environment will look like and ensure they can do their jobs swiftly and easily with events designed to serve their meeting objectives. From planning through contracting, the hotel teams consult with clients to review new practices that include social distancing of attendees and enhanced offerings such as virtual/hybrid meetings, contactless registration, and catering solutions. The Marriott Bonvoy Events’ portal features best practices, testimonials, and visuals of actual meetings to bring the experience to life for the experts pulling the meetings together.
“Marriott International continues to work in collaboration with industry organizations, such as the Events Industry Council, to find ways to instill trust and confidence in meetings and events,” said Tammy Routh, senior vice president, Global Sales Organization for Marriott International. “We look forward to welcoming back customers and guests into a safe and clean environment so they can enjoy the exceptional experiences that our company is known for. Cleanliness and service have always been the hallmarks of our customer experience, and now those deep convictions are more important than ever.”
The Marriott Bonvoy Events team has created a series of physically distant floor plans that enable event planners to visualize room configurations that allow for socially distant gatherings while still supporting the meeting’s purpose and goals. Consultations, pre-convention meetings, and site tours can all be conducted virtually and adapted to include hygiene and safety briefings.
Redesigned food and beverage experiences follow recommended standards of service and food safety.